Returns

100% Guarantee. No questions asked.

All full-priced items can be returned for a refund within 14 days of receiving your parcel (21 days for international returns). 

In order to receive a refund, your return item must meet the following conditions: 

• must be received within 14 days of receiving your order (21 days for overseas parcels) 
• must be new and unworn with all original swing tags attached 
• must not be marked as a Final Sale item on our website (this is in the product description and applies to all styles which are reduced to $30 and under)  
• must not have make-up or fake tan marks 
• must not smell of perfume, deodorant or washing powder 

We will inspect all return items upon receipt - any returns which fail to comply with the above will not be refunded and will be sent back to you. 

Please note that all duties and taxes, if any, are non-refundable.

We will not process returns until your item is received by us.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. Together, we can reduce the environmental impact of unnecessary freights. Please take this into consideration before asking for a return. 

If, despite all of our quality assurance checks, there is still a slight defect with your product, please contact customer service within 24hours through email: Hello@PinkFireBoutique.com and attach a photo of the item and defect in question to help us process the return as efficiently as possible. Once approved for a return, simply send the item back to us within the specified timeframe.

The customer will initially bear the cost of return shipping and this will be refunded by us once processed. 

Please note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.