FAQs

Frequently Asked Questions

Question: Do you ship internationally?

Answer: Yes, we do. Shipping cost is calculated at checkout.

(Please note, due to Covid-19 shipping rates may be higher than usual and are calculated by the postal services.)

Question: Where do I enter promo codes?

Answer: Promo codes can be entered at checkout.

Question: How long is the order processing time?

Answer: Processing time is 2-3 business days. Tracking information is sent via email once items have shipped.

Question: Can I change the shipping address for my order?

Answer: Unfortunately for security purposes, we are unable to ship to any address other than the address that was used when your order was placed. 

Question: May I cancel my order?

Answer: If your item has not already been shipped, you are able to cancel your order. Please contact our customer service email: Hello@PinkFireBoutique.com with your order #, for assistance. If your item has already been shipped, your order may not be cancelled. Please refer to our returns policy for any further questions.

Question: When are the out of stock products restocking?

Answer: We restock items regularly. Please sign up for our newsletter to be the first to hear about any restocks! We also announce our restock dates via our Instagram account, @PinkFireBoutique.